Question 1

What is AI driven retention marketing?

Accepted Answer

It is email, SMS and WhatsApp marketing where AI decides who gets which message and when. Instead of emailing everyone who has not ordered in 90 days, we predict each customer's value and when they might stop buying, and time messages to how they shop.

Question 2

Which channels do you run?

Accepted Answer

Email, SMS, WhatsApp, loyalty and rewards, subscriptions, reorder reminders and the experience after purchase. One team runs everything from one plan, so customers never get the same offer three times in a day.

Question 3

Which platforms do you work with?

Accepted Answer

Klaviyo, WebEngage, MoEngage, Mailchimp, Shopify Email and the main Shopify loyalty and subscription apps. We work with any platform and usually recommend keeping what you have unless it is holding you back.

Question 4

How quickly does retention show results?

Accepted Answer

Automated emails usually bring in sales in the first month, because they reach people who are already interested. Repeat purchase rates and customer value improve over three to six months, as customers come back to buy again.

Question 5

What does a good repeat rate look like?

Accepted Answer

It depends on your category. A brand selling everyday products should see far more repeat orders than a furniture brand. We compare against your own past results and your category.

Question 6

Do we need a big list to start?

Accepted Answer

No. A small list of interested people with good automated emails earns more than a large list of people who never open. If most of your list is inactive, we clean it up first.

Question 7

Will you just send more discounts?

Accepted Answer

No, and we will push back if you ask us to. Too many discounts teach customers to wait for the next code and eat into your profit. We use early access, good timing, useful content and great service before we use price.

Question 8

How often will you email our customers?

Accepted Answer

Frequency is set per segment and monitored on unsubscribe and complaint rates. Engaged buyers can take more than you think; dormant ones cannot. The program adjusts per customer rather than running one global cadence.

Question 9

How do you handle WhatsApp compliance?

Accepted Answer

We collect permission properly, get message templates approved and only send useful messages like order updates, back-in-stock alerts and cart reminders. WhatsApp customers lose patience quickly, so we use it carefully.

Question 10

Can you fix our deliverability?

Accepted Answer

Yes, and it is usually the first thing we do. We set up your email domain correctly, clean your list, remove inactive contacts and fix content issues. There is no point sending emails that land in spam.

Question 11

Do you write the creative?

Accepted Answer

Yes. Our team writes and designs the emails, using AI to create more versions to test, and checks everything against your brand guidelines. We can also use your own design templates.

Question 12

How does retention affect our paid media?

Accepted Answer

When more customers buy again, you can afford to spend more to win each new customer, so your ads can compete harder. That is why we report retention and ads together.

The second order is where the margin lives

Share your order history with us. We will show you how much more you could earn from repeat customers.