A structured usability and interface review of your key journeys, on real devices. You get annotated screens, a prioritized fix list and wireframes for the changes worth making.
Everyone internally knows where the size guide is, what the shipping rules mean and why that badge exists. A first-time buyer on a mid-range Android phone knows none of it.
Design debt accumulates quietly: four button styles, three card treatments, a mobile filter nobody has opened on a real device, and a checkout that has had features bolted on for two years.
The audit replaces internal opinion with structured evidence — heuristic review, journey walkthroughs on real devices, recordings and accessibility checks — and tells you which of it costs you orders.